http://www.telegraph.co.uk/technology/2017/01/05/nhs-trials-artificial-intelligence-app-place-111-helpline/
- used to ease pressures on A&E units
- consult with chatbot instead of human
- used to digitise the health services
- serious conditions could be missed through this
The main issue with digitising the health service is the fact that important calls could be missed and that would be to blame on the fact that the call is through an automated service. This therefore raises issues and debates about new and digital media and how it is becoming something that replaces human forms in important situations. It therefore shows how individuals are becoming more and more dependent on technology rather than being efficient.
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